Privacy Policy

Privacy Policy
Last updated: 24 January 2026

1. Introduction
CHATTERBOX ENTERTAINMENT (“we”, “us”, “our”) is a sole trader entertainment company providing event hosting, event entertainment, live character entertainment, party entertainment, educational services, MC services, PA services, Professional chaperone for children in entertainment.
We value your trust and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, how we keep it safe, and your rights regarding your information.

By using our services, visiting our website, or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect and process the following types of personal data:

Identity Information – Your full name, title, and, if applicable, company name.
Contact Information – Email address, phone number, and postal address.
Event Details – Date, time, location, and type of event you are booking.
Payment Information – Payment card details (processed securely via third-party payment processors; we do not store full card details).
Communications – Emails, text messages, or other correspondence related to your booking or enquiry.
Website Usage Data – If you visit our website, we may collect information such as your IP address, browser type, and pages visited (via cookies or analytics tools).

3. How We Use Your Information
We use your personal data for the following purposes:

To respond to your enquiries and provide quotes.
To confirm and manage bookings for entertainment services.
To communicate with you before, during, and after your event.
To process payments and issue invoices or receipts.
To comply with legal, tax, and accounting obligations.
To improve our services and website experience.
To send you marketing communications (only if you have given explicit consent).

4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:

Contract – To fulfil our obligations under a booking agreement.
Consent – Where you have agreed to receive marketing or promotional materials.
Legal Obligation – To comply with applicable laws and regulations.
Legitimate Interests – For business purposes such as improving services or preventing fraud, provided these interests do not override your rights.

5. Sharing Your Information
We will never sell your personal data. We may share it with:

Service Providers – Such as payment processors, event partners, or subcontractors assisting in delivering your event.
Professional Advisors – Accountants, legal advisors, or insurers where necessary.
Authorities – If required by law, court order, or to prevent fraud or crime.

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. Data Storage & Security
We store your personal data securely using password-protected systems and encrypted storage where appropriate. We limit access to your data to only those who need it for legitimate business purposes.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. For example:

Booking and event records – up to 6 years (for tax purposes)
Marketing contact details – until you withdraw consent

7. Your Rights
Under UK GDPR, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Object to processing based on legitimate interests.
Withdraw consent for marketing at any time.
Request restriction of processing in certain circumstances.
Request transfer of your data to another service provider (data portability).

To exercise any of these rights, please contact us using the details below. We will respond within one month as required by law.

8. Cookies & Website Tracking
If our website uses cookies, we will display a cookie notice when you first visit. Cookies help us improve your browsing experience and understand how visitors use our site. You can manage or disable cookies through your browser settings.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in